Kempinski Hotel, Mall of the Emirates

Trimline was hired to design a wet room system for 405 luxury bathrooms for 5-Star Kempinksi Hotel, Mall of the Emirates, Dubai. The previous system, designed by another firm, had failed and had begun to leak. A new system was required for immediate installation to avoid further damage, and to limit the loss of revenue due to downtime.

Trimline recommended and designed a bespoke Dukkaboard waterproof tile backer board system, guaranteed waterproof for 25 years. Not only did the system resolve the client’s problem to a 5-star standard, but it reduced installation time by an average of 7 days per room- saving the hotel over three quarters of a million pounds in potential lost bookings.

Due to their high levels of performance and eco-friendly properties Trimline specified and supplied Validus Velox and Sero tile adhesives for the installation of all-porcelain and natural stone tiles throughout the project.  Validus products provided the needed confidence, security and performance not offered by similar materials, on a project of this standard.

By overseeing installation and providing on-site support, Trimline ensured all fitters were fully trained to install the products, even creating a mock-up of the system on-site. Trimline employed staff in Dubai to be available 24/7 throughout the project, which was completed in 3 phases, over an 18 month period.

A dedicated Trimline warehouse in Dubai guaranteed the speedy delivery of products and eliminated potential delays. By conducting air-freight deliveries in anticipation of the client’s needs, Trimline ensured all products would be available when they were needed.

The Kempinski Hotel project was a success. The client was pleased not only with the end result but with the level of service and guidance provided at every stage of the project. As a result, Trimline was retained to work on further projects with ISG Middle East.